Neural Technologies Ltd (NT), is a leading UK provider of sophisticated fraud detection and management systems to the telecommunications industry worldwide.

The company needed to create a product that would allow their customers' technical staff to manage the stream of alerts generated by the NT system in a comprehensive and coherent manner. The client application required detailed application configuration management, complex fraud event filtering criteria and fraud case management, including a sophisticated "superticket" feature that would allow case managers to work with groups of event data records as a single entity, sophisticated workflow management to ensure optimal handling of cases, and a GIS viewer allowing analysts to graphically view call origin-destination pairs. To ensure security of the operations supported, the system needed to include LDAP authentication and feature access according to users' assignments to administrator-configurable groups.