NIT specializes in providing maintenance, support and training for high-end mission critical software products that are intended to have a long operational life. The maintenance phase of a software product has been widely recognized as one of the most expensive, yet often one of the most overlooked components for a successful company. The concept of outsourcing support has evolved from a mere “cost-effective” practice to become a critical part of the global strategy for many leading-edge organizations.
Some of the key support services NIT can offer clients are:
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Code maintenance |
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Bug tracking and fixing |
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Version management |
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Software auditing |
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24 x 7 telephone help-desk |
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On-site product launch training |
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On-site new hire training |
Benefits:
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24 x 7 x 365 availability |
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Single point of contact |
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Flexible support options |
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Call management system |
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Flexible management reporting |
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Trending capability |
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Each support program can be customized to fit client requirements. One chance is all that is needed to illustrate how NIT can meet these support challenges and allow clients to focus on the core competencies that differentiate them in the global marketplace.
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